Orders, services, and requests

Refund Policy

This policy outlines how refund requests are handled for paid car wash and vehicle care services, detailing packages, cleaning services, bookings, and other purchases related to vehicle maintenance and appearance services.

1. General Principles

Refunds are assessed based on the type of service purchased, whether the service was delivered, timing of the request, and any specific terms noted at the time of booking. Our goal is to ensure fairness for all customers while reflecting actual service usage.

This policy applies only to completed, paid transactions. Requests for services not yet provided may be handled differently.

2. Eligible Refund Situations

Refunds may be considered when a payment was duplicated, processed incorrectly, or a service was not delivered as described. Refunds may also be issued when cancellations are allowed under applicable booking terms.

• Duplicate payments for the same service or booking
• Technical errors during payment processing
• Cancellation within the allowed refund window
• Failure to deliver services as described

3. Non-Refundable Situations

Refunds are generally not available for services already completed, detailing sessions already performed, or bookings that were scheduled and attended. Requests may also be denied if found fraudulent, abusive, or submitted outside the eligible timeframe.

4. Timeframe for Requests

Refund requests should be submitted within 14 calendar days from the date of purchase or from when the issue was first identified. Early requests allow verification of payments and service delivery.

5. How to Request a Refund

To request a refund, provide your booking details including date, amount paid, service description, and a short explanation of the issue. Attach any supporting evidence such as order confirmations or receipts.

Refunds are usually issued via the original payment method after verification. Additional information may be requested to ensure accuracy and fair processing of the request.

6. Service Issues and Disputes

If a payment or service issue arises, please contact our support team first for review. Resolving matters directly often leads to faster outcomes. Unresolved disputes or chargebacks without prior communication may delay resolution.

7. Contact for Refund Inquiries

All refund requests or questions should be submitted to our customer support team with detailed information about your booking. Our team will review your request and aim to provide a fair resolution in line with our commitment to transparency and customer satisfaction.

8. Policy Updates

We may update this Refund Policy periodically to reflect changes in services, legal requirements, or operational practices. Any updates will be posted with a revised effective date. Customers are encouraged to review this page regularly.